Terms + Conditions

Freight - Transportation charges, handling charges and insurance on all goods is prepaid by Servocell/RCI, and billed back to the customer, unless otherwise specified

Product Changes - Servocell/RCI reserves the right to discontinue models and/or make changes at anytime in materials, parts, components, specification, etc., without notice and without incurring any obligations on models built prior to the change.

Shortages - A written claim for shortages must be made within 10 days after receipt of the order.

Templates - Templates are available for all standard products, special templates and wiring diagrams for custom orders are available upon request for a minimal fee.

Defective Products - Products that are defective from defects in any material and/or workmanship will be replaced by the factory upon verification by local representative or the technical department at Servocell/RCI. All returns must be issued a return authorization number prior to sending back to our facility. Returns can be done immediately or periodically depending on the urgency. They will be addressed promptly. Warranty information is available upon request for individual product.

Returned Goods - Any defects or errors for which Servocell/RCI is responsible for will be promptly rectified. Returned goods will not be accepted without prior approval and a return authorization number, which must appear on all documentation relating to the returned merchandise. The original invoice number and purchase order number is required on all returns. All returns must be shipped freight prepaid. Returned goods are subject to a minimum restocking charge of 20%. There will be additional charges to replace any abused or misused parts or components to restore the product to its original or saleable condition. Time limit for returning merchandise is 30 days after authorization unless otherwise stated.

Special Order Returns - Returns of 'Special Orders' will not be authorized.

Cancelled orders - Cancelled orders are subject to a cancellation charge. Cancellation will not be accepted of goods that are not regular stock, such as special orders

Damage Claims - Title passes to the customer upon delivery to the carrier. Loss and damage claims must be filed with the carrier by the customer. Disputes with the carrier do not alter our payment terms and are the responsibility of the customer.

Credit Balance - Any resulting credit balance on customers account for returns or any reason other than Servocell/RCI's error, must be used as a credit against future purchases. No checks will be cut to pay off a credit balance, other than due to our own error.

Prices - Orders are accepted with the understanding that they will be billed at prices in effect at the time of shipment except when firm prices have been quoted. Prices are subject to change without prior notice.

FOB Points - Prices are FOB our warehouse. Upon pick-up by transportation company, shipments become the property of the purchaser, who assumes the risk of loss or damage in transit.

Payment Terms - Payment terms are NET 30 DAYS to customers with approved credit. Cash terms of 2% - 10 days are available unless otherwise stated. We reserve the right to withhold shipment to accounts that do not meet our payment terms. Sales taxes are extra where applicable.

C.O.D. - While processing a credit application, Servocell/RCI may require your initial order C.O.D. We reserve the right to handle C O.D. shipments at our discretion.

Discounts - All discounts are subject to foreign exchange fluctuations, changes in import duties, and other applicable taxes.

Errors - Our staff works diligently to ensure correct product descriptions, pricing and specifications, but all are subject to error.

Limited Warranty

Subject to the provisions hereinafter set forth, Servocell/Rutherford Controls lnt'l Corp. (hereinafter called 'Servocell/RCI) hereby warrants their product selection (hereinafter called the 'Product') to be free from defects in any material and/or workmanship supplied by Servocell/RCI for a period of two years on accessory products, three years on electric strikes, and 10 years on electromagnetic locks from the date of purchase. Servocell/RCI's obligation under this Warranty is expressly limited, at Servocell/RCI's option, to refunding the contract price or repairing or replacing the product if returned, delivery prepaid, to Servocell/RCI, and if determined to the satisfaction of Servocell/RCI, upon Servocell/RCI's examination, to have been thus defective.

This Warranty is limited to the original purchaser and is not transferable. This warranty shall not apply if the Product has been subject to misuse, negligence, accident, abuse, customer changes, improper installation, or improper or abnormal operations or operating conditions, or if the product has been lost or damaged in transit. This Warranty is expressly in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on the part of Servocell/RCI of any kind or character, including without limiting the generality of the foregoing, implied warranties of merchantability and fitness for use and liabilities for alleged representations or negligence. Servocell/RCI does not assume any liability other than that herein assumed. No person, including any dealer, or any agent or representatives of Servocell/RCI, is authorized to make any representations or warranties concerning the Product on behalf of Servocell/RCI except to refer customers to this Warranty. Servocell/RCI shall in no event be liable for any direct, indirect, economic, pecuniary or consequential damages.

For further information, please contact sales@servocell.com, or use our contact page.