I have been forwarded an interesting interview with Gerry McGovern hosted on the American Express Open Forum entitled ?Why websites suck?
Gerry is regarded as the worldwide authority on increasing web satisfaction by managing customer tasks since 1994. He talks about a websites ?top task? and customer satisfaction with web design being created around the consumer.
He brings to light some good tips to remember when confronted with a website GUI job, some reflections that I thought were obvious and a view on the graphical appearance of a website that I completely disagree with.
View the article here